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West Valley Medical Center

Patient and Family Advisory Council (PFAC)

The Patient and Family Advisory Council (PFAC) is a volunteer group of community members and staff that meets regularly to build a relationship between our hospital and those we serve.

Objective


  • To serve as a link between the community and the hospital while staying true to West Valley Medical Center's Mission, Vision and Values.
  • To ensure all patient-family interactions add value to the services we provide.
  • To improve the safety of patients and families utilizing our facility.
  • To exceed our patient and family satisfaction standard.

Structure and membership


  • The PFAC will consist of 5-10 patients and family members who will represent diverse groups within the community.
  • There may be up to 5 hospital staff members, not to exceed more than 50 percent of the council.
  • Meetings will be held at least every quarter and/or as needed in the Indian Creek Meeting Room at the hospital or via WebEx, Zoom or alternative online formats.
  • Patient Family Advisors will serve a minimum of 1 year and should make an attempt to attend every meeting. Recommended attendance is a minimum of 80% of meetings per term.
  • Patient Family Advisors are volunteers of the hospital and will complete the onboarding process before joining the council.

If you have questions regarding the council, please email Jessica Payton.