Patient information
Information, guidance and resources for our patients
Because patient care is our most important job, West Valley Medical Center is committed to creating an environment that is safe and comfortable for our patients and visitors while we treat you like family. Our unique programs and services are designed to make your experience at our hospitals exceptional. Whenever you show up to see us, we show up for you in every way.
Participating insurance plans
We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.
Advance care planning
Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.
For patients
We care for you and your loved ones as if you are part of our family. Our team works to meet your individual needs, while making you as comfortable as possible.
Our approach to care
We prioritize whole patient care that focuses on your complete health picture, not just your symptoms. Committed to compassion and simple kindness, our teams use a “We Care Model,” designed with the sole purpose of improving your experience. This breaks down as follows:
- We — Welcome you, introduce ourselves and explain our roles.
- C — Call you by your preferred name
- A — Use appropriate touch, such as a handshake or encouraging touch on the arm
- R — Review your plan of care at least five minutes each day
- E — Every patient, every time
To learn more about our dedication, you may review our guidelines around patient safety.
Essential resources for patients
Our goal is to make navigating the care process as straightforward as possible. For your convenience, you can register online for a number of appointments and services.
Additionally, we offer you many helpful resources, including:
- Inpatient pharmaceutical resources
- On-demand seminars
- Ortho and Spine Ethos Program
- Patient and Family Advisory Council
- Preparing for surgery
- The DAISY Award
- The Sunflower Award
Healthy living
We aim to provide you with the tools you need to navigate your unique, long-term health journey. Our healthy living blog offers the latest information on lifestyle changes and advances in medicine. If you are concerned about your health, you may choose to take one of our online risk assessments.