Joe's Story

Joe is no stranger to heart trouble. Over the years, he’s trusted the team at West Valley Medical Center with his care, and when his heart began to skip a beat recently, he didn’t hesitate to seek their help once again. "I knew exactly where I needed to go — straight to West Valley," Joe says. “They’ve always been my go-to for heart care.”

From the moment Joe walked through the doors, he says he was met with the same exceptional care he’s come to expect. Dr. Karl Undesser and the entire team at West Valley quickly put him at ease, carefully explaining the situation and the next steps in his treatment. Joe was scheduled for an ablation to address his rapid heart rate, and throughout the entire process, he felt completely confident in their hands.

What stood out to Joe, however, wasn’t just the medical expertise — it was the warmth and personal attention he received from the staff. "The staff here doesn’t just treat you like a patient, they make you feel like family," he says, recalling the smiles and kindness he encountered at every turn. "You’ll get a lot of smiles, and you’ll get a lot of personal attention."

After undergoing the procedure, Joe is already feeling the benefits. “Since the ablation, my life has greatly improved,” he says, a smile in his voice. "I’m just so grateful to everyone at West Valley."

For Joe, there’s no question about where to turn when it comes to heart care. “Take me to West Valley,” he says with certainty. “The caring staff here makes all the difference. They truly are a step above.”